WEBSITE POLICIES:
1. Terms of Use

• By using our website, you agree to comply with all applicable laws and regulations. Unauthorized use of this website may result in legal action.

​

2. Privacy Policy

• We collect and store personal information solely for business purposes, such as bookings and customer communication.

• We do not sell or share personal data with third parties.

• Secure payment processing is handled through Stripe, and we do not store credit card details.

​

3. Refund & Cancellation Policy (Digital Services or Bookings via Website)

• All payments for digital products or services are final and non-refundable unless otherwise stated.

• If your booking requires a deposit, cancellations made within 48 hours of the scheduled time will forfeit the deposit.​

​

BUSINESS POLICIES:

1. Booking & Payments

• A non-refundable deposit of 25%-50% (depending on the service) is required to reserve your spot.

• The remaining balance must be paid before or immediately after service completion.

• Payments can be made via cash, credit/debit card, or online transfer.

​

2. Cancellation & Rescheduling

• Cancellations made at least 48 hours in advance can apply their deposit toward a future service.

• Cancellations made within 48 hours of the scheduled service will forfeit the deposit.

• Rescheduling is allowed once without a fee, but further changes may require an additional deposit.

​

3. Service Expectations & Rules

• We require access to the property at the scheduled time. Delays beyond 15 minutes may result in an additional fee or cancellation.

• Customers must remove valuables, fragile items, or any obstructions before our team arrives. We are not responsible for misplaced or broken items unless due to negligence.​

• If excessive dirt, pet hair, or hazardous conditions require extra time or labor, an additional fee may apply.

​

4. Satisfaction Guarantee & Refunds

• If you're unsatisfied with the service, report it within 24 hours, and we will offer a touch-up or discuss a solution.

• No refunds will be issued once services are completed.

​

5. Liability & Safety

• We are insured, but we are not responsible for damages caused by pre-existing conditions or structural issues.

• We do not handle biohazard cleaning, mold removal, or extreme hoarding cases.

​

6. Right to Refuse Service

• We reserve the right to refuse service if a location is unsafe, hazardous, or if clients display inappropriate.

​

For any inquiries or disputes, contact us: contact@elitemaintenancepros.com
+1 929 595 2650